A Reminder Looks Wrong (Status, Date, or Count)

Most "this looks wrong" reports are actually expected behavior once the model is clear: an item can be Active and Expired at the same time, counts differ because Archived items are excluded from your plan count, a "missing" item is usually in another company/workspace or sitting in the Recycle Bin, and a compliance % drop usually means items expired. Find your symptom below.

"It says Active but it's expired"

This is expected. Active means the item is switched on; it does not mean the date is in the future. An item can be Active and past its expiration date (Expired) at the same time. See How reminder statuses work.

"My expired item stopped sending reminders"

Also expected. Expired items don't send further notifications. Renew the document, mark the item complete, or duplicate it with a new future expiry date to start a fresh sequence. See How statuses work.

"The counts don't add up"

Two common reasons:

Archived items are excluded from your plan's tracked-item count. Archiving an item lowers your used count and frees capacity, so totals shift. See Inactive vs Archived.
A dashboard bucket counts a specific state. Numbers like Upcoming, In Process, Expired, and Completed each count items in that state, so they won't sum to your raw total in an obvious way.

"A reminder is missing"

Wrong company/workspace. Companies don't share data. Switch using the top-right selector (showing General by default) and check there. See Companies & Workspaces explained.
It's in the Recycle Bin. Deleted items — including reminders inside a deleted folder, which are soft-deleted — go to the Recycle Bin, where you can restore them or permanently delete them. There's no time limit; restore it from there.
It's archived. Archived items leave the active lists but are retained and restorable anytime.
A filter is active. In Explorer, an applied filter or search can hide items. Clear filters and check.

"My compliance % dropped suddenly"

Usually a batch of items expired, or already-expired items were imported. Compliance is (Total − Expired − Pending Action) ÷ Total, so expirations and pending items pull it down. See How compliance % is calculated.

"The expiry date looks off / sent at the wrong time"

The send time follows the sequence's time zone, not the recipient's local time. 1000 HRS = 10:00 AM in that zone.
Editing the expiry date recomputes the sequence; steps now in the past won't fire (you'll see the "may not be sent" warning).

What happens next

Re-tracking an expired item: duplicate with a new expiry date.
Recovering plan capacity: archive items you no longer need.
Finding a missing item: switch company, check the Recycle Bin, check archived, or clear filters.

Edge cases & gotchas

Active ≠ not-expired. The single most common status confusion.
Archived ≠ deleted. Archived items are retained and restorable from the active model; deleted items live in the Recycle Bin until restored or permanently removed.
Deleting a folder soft-deletes its contents into the Recycle Bin — they're recoverable.
Counts are state-specific, so dashboard buckets won't add up to a simple grand total.