In the app, go to Dashboard → Quick Links → My Profile → Contact Support to open the Support Tickets area. You can submit a new ticket and see all your open and past tickets in My Tickets, with filters, full conversations, attachments, and a timeline. Support responses arrive by email and are also visible in the ticket conversation.

Steps to open a ticket

  1. From the Dashboard, open Quick Links (in the sidebar's quick-links area).
  2. Choose My Profile.
  3. Click Contact Support. You'll arrive at the Support Tickets / My Tickets view.
  4. Create a new ticket. Include:
    • The item involved — its name or ID.
    • What you expected to happen.
    • What actually happened — exact error message if any.
    • A screenshot if it helps illustrate the issue.
    • Steps to reproduce, if it's repeatable.
    • Any attachments that help.

See your open and past tickets

The Contact Support area is also where you track ongoing tickets. You can:

  • Browse your open and past tickets in My Tickets.
  • Filter the list.
  • Open a ticket to see its full conversation, replies, attachments, and timeline.
  • Reply on the ticket directly from the same screen.

This means you don't need to dig through email to find an old support thread — everything lives in the in-app ticket area.

How responses reach you

Support responses are delivered by email to the address on your account, and the same conversation is visible on the ticket inside the Contact Support area. Open the ticket to see the full back-and-forth.

When to contact support (vs. self-serve)

Reach out for things that aren't documented or that only the team can resolve:

  • Whitelisting a contact flagged on a blacklist — see Contact blacklist warning.
  • Billing/subscription disputes, refund questions, invoice corrections.
  • Account-level recovery when the Owner has lost access (since ownership transfer isn't supported in-app).
  • A bug or unexpected behavior not covered by a troubleshooting article.
  • An undocumented error message — please send the exact wording so it can be added to the Error message reference.

For most "how do I…" and "why isn't this working" questions, the Troubleshooting hub gets you to an answer faster.

What happens next

  • Your ticket is logged with Remindax support.
  • You receive a reply by email and on the ticket inside Contact Support.
  • Including a screenshot and exact wording from any on-screen error typically shortens resolution time the most.

Edge cases & gotchas

  • Reporting an undocumented error message is one of the most useful things you can do — send the exact wording, plus what you were doing when it appeared.
  • One ticket per issue is cleaner than batching unrelated questions; it lets each be tracked and resolved independently.
  • Time-sensitive issues (e.g. a renewal critical today): say so in the ticket so it's prioritised.
  • Reply on the ticket, not via a forwarded email, if you want the conversation to stay tidy and tracked in the in-app timeline.

Related questions

  • Where do I open a support ticket? Dashboard → Quick Links → My Profile → Contact Support.
  • Where do I see my open tickets? The same Contact Support area — My Tickets lists them with filters, conversations, attachments, and a timeline.
  • How do responses arrive? By email, and also visible on the ticket in the Contact Support area.
  • How do I get a blacklisted contact whitelisted? Contact support with the contact's email; they'll whitelist it after review.

Related articles

Troubleshooting — start here · Error message reference · Contact blacklist warning