Reply Status options are the labels a recipient can pick when replying to a reminder email — for example, "Renewed," "In Progress," "Cannot Complete." You manage them under Settings → Reply Status using Create Status. They are labels only — they don't carry actions on their own. The one related behavior, Renew/update upon reply, is set on an individual reminder and renews the item only when the recipient picks the specific status you've nominated.

Before you start

  • You need Administrator access.
  • Decide what reply categories make sense for your business. Common ones: Renewed, In Progress, Not Applicable, Cannot Action.

Create a Reply Status

  1. Go to Settings → Reply Status.
  2. Click Create Status.
  3. Enter the status name (the option recipients will see in the reply form).
  4. Save.

Edit or delete a Reply Status

  1. Go to Settings → Reply Status.
  2. Open the option to edit, or use its action menu to delete.
  3. Save / confirm.

Deleting a Reply Status soft-deletes it: recipients no longer see it in the picker. Historical replies that used that status keep their stored status ID and can still display the old name in places that look up the value by ID — so old records remain readable.

How "Renew/update upon reply" works

On an individual reminder you can enable Renew/update Expiration Date upon reply and choose one specific Reply Status. When a recipient replies:

  • If they pick the nominated status → the reminder is renewed/updated.
  • If they pick any other status → the reply is recorded, but the date is not updated.

So Reply Status options themselves are labels; the renew behavior comes from the per-reminder setting that nominates one of those statuses as the "renewed" trigger.

What happens next

  • When a recipient replies to a reminder email, they see your configured Reply Status options in a dropdown, can add a comment, and can attach a renewed document.
  • Replies appear in the Inbox (under Replies) and on the item itself.
  • If the recipient picks the nominated renew-on-reply status, the item's expiration date is updated automatically.

Edge cases & gotchas

  • Reply Status options are workspace-specific. Configure them per company; they don't sync across companies.
  • Don't over-engineer the list. Five to seven options is plenty; more becomes confusing for recipients.
  • Renew-on-reply is one specific status, not all of them. A reply with any other status is recorded but doesn't change the expiration date.
  • Deleted statuses still appear on historical replies. The label may still show because Remindax looks up by stored ID.

Related questions

  • How do I add a new reply option? Settings → Reply Status → Create Status → name → save.
  • Where do recipients see the options? In the reply form linked from a reminder email.
  • Does picking "Renewed" automatically renew the item? Only if "Renew/update upon reply" is enabled on that reminder AND it nominates that exact status. Otherwise the reply is recorded but the date isn't changed.
  • What happens to past replies if I delete a status? Historical replies keep their original status display.

Related articles

How notifications & sequences fit together · How reminder statuses work · Mark a reminder complete